Royal Naval Museum


Information Service

The Museum library also provides an information service for remote enquirers who may not be able to visit the library. Listed below are the methods of contacting us.

Important note:

The Museum does not hold any official naval personnel service records in our collections. For advice on where these can be obtained, please contact the library or click on the Useful sources link.

Our standard response time is 4 working weeks, but this is subject to staff availability *. We are not able to respond immediately to e-mail enquiries and are not able to send acknowledgements of receipt due to the high volume of enquiries we receive. All enquiries are dealt with on a strict order of receipt. For all enquiries, please ensure you give your postal address.

Alternatively, we have our Frequently Asked Questions pages on the Gallery pages in the Your Visit section of the site. Why not have a look to see if your question is amongst them?



Brief enquiries can be answered by telephone on 023 9272 3795 during advertised opening hours. An answerphone is in place for out of hours calls.

E-mail, Post, Fax

For postal enquiries write to: Information Service, Royal Naval Museum, HM Naval Base (PP66) Portsmouth PO1 3NH.

For E-mail enquiries, click here
Fax enquiry number: 023 9272 3942

Our current charges are as follows:
Enquiry research under 30 minutes: Free
Enquiry research over 30 minutes: £10 + VAT
Ship information (4 or more): £10 + VAT
Corporate: £45 +VAT
Additional Photocopying: 30p per sheet (A4) 50p (A3)

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